Last updated: May 2, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Application refers to the Balances Application, the software program provided by the Company.
Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers' personal information and determines the purposes and means of the processing of Consumers' personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers' personal information, that does business in the State of California.
CCPA and/or CPRA refers to the California Consumer Privacy Act (the "CCPA") as amended by the California Privacy Rights Act of 2020 (the "CPRA").
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Balances, Inc, 2261 Market St PMB 85770, San Francisco CA 94114.
For the purpose of the GDPR, the Company is the Data Controller.
Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.
Website refers to the Balances Public Website, accessible from https://www.balances.ai
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
Email address
First name and last name
Phone number
Address, State, Province, ZIP/Postal code, City
Usage Data
When you use the Service, we collect and process financial information you provide or that is imported on your behalf, including:
Bank account and credit card transaction data (imported via our sub-processor Plaid, Inc.)
Invoices, bills, receipts, and supporting documents you upload or generate
General ledger entries, account balances, and accounting records
Tax-related information you enter into the Service
Information about your business entities, customers, vendors, and employees that you choose to enter
This data is necessary to provide the accounting and bookkeeping functionality of the Service.
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
The Company may use Personal Data for the following purposes:
To provide and maintain our Service, including to monitor the usage of our Service.
To manage Your Account: to manage Your registration as a user of the Service.
To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
We use a small number of vetted third parties to operate the Service. As of the last updated date above:
Plaid, Inc. — provides bank and credit card connectivity. When you connect a financial institution, your credentials are handled directly by Plaid and are not stored by Balances. Plaid's privacy policy is available at https://plaid.com/legal/.
Anthropic, PBC — provides large language model inference for AI-powered features such as transaction categorization and the conversational assistant. Anthropic does not use your data to train their models. Anthropic may retain inputs and outputs for a limited period for trust and safety purposes under their standard commercial terms.
Standard cloud infrastructure and operational vendors (hosting, email delivery, error monitoring, payment processing) under industry-standard data protection terms.
We may update this list from time to time as the Service evolves.
Some features of the Service use artificial intelligence, including large language models, to assist with tasks such as transaction categorization, document extraction, and conversational queries about your books.
We do not use your Customer Data to train foundation models, and we do not share your Customer Data with our model providers for the purpose of training their models. Our AI features may use your historical activity within your own account to improve the accuracy of suggestions for that account (for example, learning how you have categorized similar transactions in the past). This personalization stays within your account and is not pooled across customers.
AI-generated outputs may contain errors. You are responsible for reviewing AI-generated outputs, including transaction categorizations and any responses from the conversational assistant, before relying on them for tax, accounting, financial, or legal decisions.
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us.
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
If you have any questions about this Privacy Policy, You can contact us:
By email: privacy@balances.ai